Telkomsel Indonesia takes control of customers’ experience with Nokia Siemens Networks technology #MWC12 | Nokia Siemens Networks

Telkomsel Indonesia takes control of customers’ experience with Nokia Siemens Networks technology #MWC12 | Nokia Siemens Networks:

“CEM on Demand” implementation proactively caters to customer needs

Telkomsel, Indonesia’s largest telecom operator, expects to provide improved service quality using Nokia Siemens Networks’ Customer Experience Management* (CEM) on Demand. The new portal, launched recently, will provide one single entry point to view real-time experience metrics for every customer in Telkomsel’s network. This will allow Telkomsel to have a unified view of customer data, along with continuous reporting of customer insights that help it to improve its customers’ experience and generate new revenue streams.

“It is very important for Telkomsel to monitor and analyze customer insights to be able to offer optimal service quality at all times. We needed a solution that would not only do that, but also help us understand how services are delivered to, and perceived by, end users in order to prioritize corrective actions,” said Sarwoto Atmosutarno, President Director of Telkomsel. “Nokia Siemens Networks’ CEM on Demand will help us improve customer experience by identifying the root cause of a problem and rectifying it much before the subscriber experiences any impairment in service delivery.”

“CEM on Demand will enable Telkomsel to enhance its customers’ service experience. For instance, it can proactively correct device settings without any intervention from customer care, and also help Telkomsel make focused capacity upgrades,” added Paul Tyler, head of Asia Pacific region at Nokia Siemens Networks. “In addition, it will help Telkomsel use existing data to become a customer centric provider and differentiate with service quality, becoming a leading mobile lifestyle and solutions provider in the region.”

Nokia Siemens Networks’ CEM on Demand portal will enable the operator to offer several benefits to its customers. For instance, they can enjoy targeted offerings based on personal preferences. Telkomsel’s hotline could be faster in solving customer issues and necessary information being available instantly. Network problems could be solved even before the customer realizes there are any.

Nokia Siemens Networks will provide Telkomsel its recently launched CEM on Demand portal, together with various content packs that structure insights and proposals for improvement actions. In addition, Nokia Siemens Networks is implementing its Serve atOnce Intelligence (SAI) customer and business analysis suite. SAI aggregates and analyzes data on the basis of network performance, service quality and use, charging and billing, roaming, service provisioning and devices in use.

The company is also deploying its Serve atOnce Traffica platform that monitors the service quality, service use as well as real-time and network-wide traffic, in addition to displaying network performance. This will help Telkomsel’s staff across all departments to prioritize action and improve service quality.

Nokia Siemens Networks is also providing system integration, customization and delivery of the solution.

DOCOMO, Eye-Fi to Partner in Cloud-based Photo-sharing Service | Press Center | NTT DOCOMO Global

DOCOMO, Eye-Fi to Partner in Cloud-based Photo-sharing Service | Press Center | NTT DOCOMO Global:

TOKYO, JAPAN, February 29, 2012 --- NTT DOCOMO, INC., Japan’s leading mobile operator and provider of integrated services centered on mobility, announced today a partnership with California-based Eye-Fi, Inc., maker of the world’s first Wi-Fi® compatible SD™ and SDHC™ cards. Working together, the companies plan to integrate DOCOMO’s mobile “personal cloud” system for individual-oriented cloud-based services and other related services and Eye-Fi’s “View” cloud service and multiplatform, instant photo/video uploading system. As part of the partnership, and to build a strong relationship between the two companies, DOCOMO has led the $20 million Series D investment round of funding for Eye-Fi, with a $14 million U.S. dollar investment.

Once the partnership kicks off in March, DOCOMO will combine its Otayori Photo Service™, which sends uploaded photos to 3G-capable digital photo frames, and Eye-Fi’s SD/SDHC card, which instantly uploads photos from digital cameras. As a result, DOCOMO customers will be able to easily send photos from their digital cameras to Otayori Photo Service without having to connect the camera via a USB or communication cable.

Eye-Fi’s latest cards, which will be made available from April, do not require initial setup via a computer, and will be easily formatted with a user’s smartphone via an Eye-Fi’s application software. DOCOMO plans to sell Eye-Fi’s latest cards at docomo shops starting in April, earlier than in most other countries.

DOCOMO and Eye-Fi also are already discussing additional possibilities for combining their respective technologies for other convenient, innovative personal-cloud services from DOCOMO.

Going forward, DOCOMO will place increasing emphasis on its growing range of personal-cloud services, in addition to continuing to diversify its lineup of smartphones and other mobile devices and developing advanced technologies centered on mobility.

DOCOMO to Launch Shabette Concier™ Voice-agent Application | Press Center | NTT DOCOMO Global

DOCOMO to Launch Shabette Concier™ Voice-agent Application | Press Center | NTT DOCOMO Global:

TOKYO, JAPAN, February 27, 2012 --- NTT DOCOMO, INC., Japan’s leading mobile operator and provider of integrated services centered on mobility, announced today a voice-agent application, called Shabette Concier™, that enables customers to obtain a wide range of information and perform diverse tasks simply by speaking into their DOCOMO smartphones. The application, which launches March 1, is for select DOCOMO smartphones running on Android™ 2.2 or higher, and will be available for free (packet communication charges may apply when downloading or using the app).

Shabette Concier is an advanced voice-activated user interface that enables customers to intuitively and directly operate services and smartphone features with voice commands (Japanese only). In response to a verbal question, for example, the app analyzes the inquiry and then provides an answer using information mined from leading content providers, such as Wikipedia, in addition to official content on DOCOMO’s dmenu™ portal site for smartphones. Smartphone tasks, such as creating an email or setting an alarm, also can be carried out by voice commands without having to look at menus.

Voice processing is handled not in the smartphone itself but rather in the cloud via a mobile network, assuring speed and accuracy regardless of the smartphone’s specs. As such, the app provides users with the added value of high-level information and communication processing via mobile-network cloud computing.

The launch of Shabette Concier follows Translator Phone, an auto-interpretation trial cloud service that DOCOMO introduced in November 2011. DOCOMO expects to upgrade Shabette Concier with increasingly natural language interfaces for enhanced functionality, as well as link it to a variety of services, such as DOCOMO’s i-concier™ mobile personal-assistant service, within the year.

As part of strengthening its presence as an integrated-services company centered on mobility, DOCOMO will continue to improve the capability of its mobile devices to function as user-friendly “personal concierges” that users speak to directly.

SingTel voted Best Mobile Operator and Internet Service Provider for the third consecutive year - SingTel

SingTel voted Best Mobile Operator and Internet Service Provider for the third consecutive year - SingTel:

Singapore, 24 February 2012 - Singapore Telecommunications Limited (SingTel) today announced it has been voted the Best Mobile Operator and Best Internet Service Provider (ISP) for the third consecutive year at the prestigious 2012 HardwareMag (HWM) and HardwareZone.com Tech Awards.

SingTel won the awards in the Reader’s Choice category, which was based on the votes of more than 155,000 readers.

SingTel was voted the Best Mobile Operator for the superior coverage, reliability and speeds of its mobile services. It broke new ground with the introduction of Priority Pass, the first mobile broadband service in Singapore to offer customers priority for their data traffic, thus ensuring smoother streaming and downloads. As a first for the mobile industry in Asia, SingTel published the typical speeds of its mobile broadband services. In addition, SingTel was recognised for its growing suite of innovative mobile applications, which includes the skoob eBook service, deF!ND digital concierge, AMPed music download service and Barclays Premier League (BPL) video streaming service.

Readers voted SingTel the best Internet Service Provider for its suite of broadband services over fibre and ADSL platforms. With these services, customers can enjoy smooth, high-performance connectivity for content-sharing, online games and rich multimedia applications such as video streaming and multi-party video chats.

Mr Yuen Kuan Moon, Executive Vice President of SingTel’s Digital Consumer Group, said: “We are honoured that for the third year in a row, Singaporeans have voted SingTel as the nation's number one mobile and internet services provider.”

“We thank our customers for their support and their trust in us. Their feedback helps us to understand their needs and serve them better. This recognition will motivate us to strive even harder to do our best,” he said.

Telefónica and China Unicom present their collaboration on flexible Over-The-Air personalization of M2M SIMs

Telefónica and China Unicom present their collaboration on flexible Over-The-Air personalization of M2M SIMs:

Barcelona, 28th February 2012.-Telefónica, through its recently created unit Telefónica Digital, and China Unicom, with the collaboration of Giesecke & Devrient (G&D), have proved a secure, pre-standard solution for remotely managing M2M SIMs subscription data based on the principles of the embedded SIM. The solution allows transferring subscriptions between Telefónica Spain, Telefónica UK, Telefónica Germany and China Unicom over the air.

This solution will enable Telefónica and China Unicom to provide global services to their customers based on a unique SIM quite adapted to the local requirements. Secure profiles from Mobile Network Operators (MNOs) can be loaded later in the supply chain, including post-sale, and their profiles can be revised during the lifetime of the device. It will, among other things, allow a simple swapping of MNOs to support a change of subscription, a network upgrade or swap out, a change of device ownership or long term relocations.

With this type of remote subscription management, device makers can manufacture devices with M2M SIMs on a cost optimised production setup, while MNOs can customize their M2M connectivity offerings for this specific target market.

This successful test will also provide important input for the ongoing standardization in order to improve the subscription management concept.

Main cornerstones of this trial are the subscription management enabled M2M SIMs, a subscription management platform -hosted in a secure G&D environment- and an MNO specific portal developed by Telefónica and China Unicom.

This project derives from the strategic agreement signed by the two companies in October 2011 to develop M2M and the internet of things.