Monday 12 November 2012

Globe end Q3 2012 with consolidated service revenues of P61.3 billion


(November 8th, 2012) Globe Telecom, Inc. closed the nine-month period with consolidated service revenues of P61.3 billion, up 6% from last year’s P57.7 billion. Sustained topline growth was underpinned by strong performances of the mobile, broadband, and fixed line data businesses which grew 6%, 14%, and 9% over last year’s results, respectively.
Mobile revenues outperformed previous year’s levels to end the nine months of the year with P49.9 billion. Growth was largely driven by the success of the Company’s revolutionizing customizable postpaid plans, supported by rising demand for mobile browsing and voice services that continued to thrive with the prevalence of unlimited and value promotions. To date, Globe has a total of 32.1 million mobile subscribers, up by 10% from 29.1 million in the same period last year.
Increasing demand for internet connectivity, fueled in part by the popularity of social networking sites, coupled with technological advancements that bring about improved internet connection speeds continue to drive growth in the Company’s broadband business. Globe has officially launched its LTE broadband service this period to further trigger sales and enhance its line-up of Tattoo Broadband products. As of end-September, Globe has total broadband subscribers of over 1.6 million, up by 20% against 1.4 million in the same period in 2011.
Against the second quarter, Globe extended its gains to once again deliver a record-breaking performance despite a traditionally lean period. Consolidated service revenues improved by about P36 million from the second period to settle at P20.6 billion in the third quarter. While mobile business fundamentals remained intact, unrelenting pressures from competition coupled with capacity constraints on the existing network held off mobile revenues at P16.6 billion, slightly lower by 1% from the second quarter peak of P16.7 billion. Fixed line data and broadband revenues, on the other hand, increased by 4% and 7% to close the third quarter with about P1.1 billion and P2.2 billion, respectively, and countered the decline in mobile and traditional fixed line voice revenues.
Consolidated EBITDA for the nine-month period improved from last year’s level by about P129 million to P27.2 billion with revenue gains from both the mobile and fixed line and broadband segments outpacing the overall rise in expenses. Operating expenses and subsidy increased by 11% year-on-year from P30.6 billion to about P34.2 billion mainly due to sustained investments in subsidy and marketing to acquire and re-contract new and existing postpaid subscribers as well as to support the various product and service launches. Network-related costs were also up year-on-year to support an expanded mobile and broadband network. This year’s operating costs likewise included additional charges related to the network modernization and IT transformation program. As a result, consolidated EBITDA margin as of September stood at 44% compared to 47% in the same period in 2011. Coupled with the increase in depreciation charges arising from ongoing efforts to upgrade the networks, net income after tax declined by 15% from about P8.0 billion a year ago to P6.8 billion this period. Excluding foreign exchange and mark-to-market gains and losses, as well as non-recurring items such as the accelerated depreciation charges, however, core net income was up by 7% year-on-year from P8.2 billion to about P8.8 billion.
On sequential basis, consolidated EBITDA was up 5% from P9.0 billion in the second quarter to P9.5 billion following a 4% decline in operating expenses. Third quarter operating expenses and subsidy were down by about P400 million from last quarter to P11.1 billion primarily due to lower marketing and subsidy costs. Congestion and capacity constraints on the existing network triggered by the surge in voice and data traffic prevented the Company to push services that partly resulted to a slowdown in subscriber acquisitions in the third quarter. As a result, consolidated EBITDA margin in the third quarter improved to 46% from 44% in the second period. However, with higher depreciation charges stemming from the larger scale network modernization initiatives, net income after tax declined by 19% from P2.3 billion to P1.8 billion in the third quarter. Excluding foreign exchange and mark-to-market gains and losses as well as non-recurring items, however, core net income in the third quarter increased by 6% to P3.1 billion from P2.9 billion last quarter.
“Despite the very challenging competitive environment, our business remains fundamentally strong. We were able to build on our earlier triumphs with customer focus being our key differentiator,” Ernest L. Cu, President and CEO of Globe Telecom, Inc. said. “Going against a traditionally lean season, we sustained our growth momentum once again in the third quarter. We still managed to post another record quarter considering that we had to confront capacity constraints on our existing network due to the spike in voice and data traffic, which only reinforced our drive to modernize our entire network and IT infrastructure. We expect competition to escalate especially after the gains that we have realized, but we are prepared for the challenge and will be in a much better position to deliver overall enhanced value to our stakeholders upon completion of our network upgrade and with the new capacities coming onstream,” added Mr. Cu. In the third quarter, Globe stepped up its efforts in delivering value to its loyal subscriber base through the various innovative service offerings across the domestic and international fronts of the mobile business, supported by the launch of its latest broadband service utilizing the LTE technology as well as exploring new channels for its mobile commerce business, GCash.
Amid an intensely competitive environment, Globe remained focus and committed to its thrust of providing the best service offerings anchored on differentiating customer service. In the third quarter, the Company announced its initial and exclusive line-up of smartphones that will run on the mobile LTE network in the fourth quarter. The LTE-powered smartphone devices consisting of the Samsung Galaxy S III LTE, HTC One XL, ZTE T81, and Huawei Ascend P1 LTE, which provide subscribers with faster mobile browsing speeds as well as better quality SMS and voice experience, will be available starting at Plan 999 and will come with bundled services such as unlimited surfing, consumable amount for calls and texts and other freebies.
The Company also started offering the revolutionary Nano-SIM in its Globe Stores in anticipation of the high demand from subscribers especially when the latest generation of smartphones that run with Nano-SIMs is launched in the market. Globe is offering the NanoSIM to both Globe Postpaid and Globe Prepaid subscribers.
To counter competition and respond to subscriber preference, Globe Prepaid introduced its strongest unlimited promo to date, GoUnli30, which provides unlimited all-network SMS, unlimited on-net calls, and unlimited Facebook browsing for an affordable rate of only P30 for one day. On the other hand, to address the growing demand for mobile internet usage, Globe Prepaid and TM boosted their mobile browsing offerings with the launch of 3 data packages that cost only P20 per subscription: Social20 for 1 day unlimited access to Facebook, Twitter, and Multiply, Fun20 for 1 day unlimited access to Facebook and YouTube, and Mail20 for 1 day unlimited access to Facebook, Yahoo Mail and Gmail.
Meanwhile, for the mass market brand, TM, the Company boosted its value offerings with Combo 10 which gives subscribers unlimited text and 10-minute bucket voice services within the TM and Globe networks as well as 50 all-network SMS for as low as P10 for one day subscription.
On the international front, Globe enhanced its services to now include an unlimited data roaming plan, Bridge Data Roam Unlimited and Bridge Data Roam Unlimited Plus, whenever Globe Postpaid subscribers are logged on to Bridge Alliance operators’ networks in the Asia Pacific Region as well as in partners’ networks in USA, China, and Europe. For Globe Postpaid roamers in Thailand, on the other hand, the Company launched a special all-unlimited roaming service which is available in three denominations: US$10 for 1 day of unlimited mobile internet browsing, US$30 for 1 day of unlimited mobile internet browsing and voice service, and US$40 for 1 day of unlimited mobile internet browsing, voice and text services.
Alternatively, to get 7 days of bucket international call and text services, Globe Postpaid subscribers may subscribe to the Bridge Voice SMS Roam service while traveling across Bridge Alliance operators’ and partners’ networks. Bridge Voice SMS Roam is available in three variants: US$18 for 15 call minutes and 15 SMS, US$32 for 30 call minutes and 30 SMS, and US$60 for 60 call minutes and 60 SMS.
To beef up its international services, Globe Prepaid likewise launched discounted IDD rates with its Go TipIDD offering which comes in three denominations: Go TipIDD30 for discounted per minute IDD calls worth P30 valid for 3 days, Go TipIDD50 for discounted per minute IDD calls worth P50 valid for 7 days, and Go TipIDD100 for discounted per minute IDD calls worth P100 valid for 15 days.
In the third period, Globe has also officially launched its LTE broadband service with Tattoo Black Postpaid Plans that comes in 2 packages that offer unique and personalized services. Tattoo Black 1799 comes with a free LTE USB dongle and provides unlimited browsing at speeds of up to 28 Mbps with perks such as priority handling in stores, a dedicated customer service hotline, and discounts at partner establishments. Tattoo Black Elite 2499, on the other hand, comes with an LTE Superstick that delivers even faster speeds at 42 Mbps and provides additional features such as a personal relationship manager and priority reservation for future Globe handsets and tablet devices as well as complimentary tickets to Tattoo events.
To make its mobile commerce business more accessible to a wider subscriber base, Globe recently launched a mobile application of its GCash mobile wallet which may be downloaded for free from the App Store, Google Play or BlackBerry App World. The smartphone application makes it more convenient and enjoyable for users to do GCash transactions such as settling postpaid accounts, paying utility bills and credit cards, and topping up E-Pass and Easy Trip.
Meanwhile, to further complement its mobile wallet functions, Globe has also recently partnered with American Express to launch the GCash American Express Virtual Card, a prepaid virtual card linked to a subscriber’s GCash mobile wallet which allows users to shop conveniently online from both local and international sites. Further, it gives the user a personalized US Address to allow delivery of purchases from international online sites which may not be directly shipping goods to the Philippines.
In other developments, the Company announced last November 5, 2012 that it has obtained the approval by its Board of Directors to commence offers to purchase (the “Debt Offers”) up to 100% of the financial obligations of Bayan Telecommunications, Inc. (“BTI”) and subsidiary Radio Communications of the Philippines, Inc. (“RCPI”) to their respective financial creditors.
The Debt Offers are conditioned on, among other things, acceptance by at least 70% of the holders of the unsecured financial indebtedness of BTI under the USD 13.5% bonds originally due in 2006; 70% of the outstanding other financial indebtedness owed by BTI; and 70% of the outstanding financial indebtedness owed by RCPI, based on outstanding aggregate principal amount under the terms of the rehabilitation plan of BTI and RCPI. BTI has been subject to court-supervised rehabilitation proceedings since 2003. The current rehabilitation plan anticipates that BTI and RCPI will remain in rehabilitation until 2023. In the event that the Debt Offers are completed, Globe intends to apply with the rehabilitation court to amend the terms of the rehabilitation plan in the interest of assuring BTI’s long-term sustainability.
Meanwhile, Globe has commenced separate discussions with the controlling shareholders of BTI regarding a wide range of commercial arrangements including a potential acquisition by Globe of an equity interest in BTI. The approval of the National Telecommunications Commission is required to complete the acquisition. The parties remain in discussions on the terms of the commercial arrangements including the price and other conditions under which the acquisition may be effected. No definitive arrangement has been executed at this time.

Sunday 11 November 2012

Asia Pacific MNO profiles


American Samoa
Australia
Bangladesh
Bhutan
Brunei Darussalam
Cambodia
China
Cook Islands
Diego Garcia
Fiji
French Polynesia
Guam
Hong Kong
India
Indonesia
Japan
Kazakhstan
Kiribati
Laos
Macau
Malaysia
Maldives
Micronesia
Mongolia
Myanmar
Nauru
Nepal
New Caledonia
New Zealand
Norfolk Island
North Korea
Northern Mariana Islands - Saipan
Pakistan
Palau
Papua New Guinea
Philippines
South Korea
Samoa
Singapore
Solomon Islands
Sri Lanka
Taiwan
Thailand
Timor Leste
Tonga
Uzbekistan
Vanuatu
Vietnam

Wednesday 29 February 2012

Telkomsel Indonesia takes control of customers’ experience with Nokia Siemens Networks technology #MWC12 | Nokia Siemens Networks

Telkomsel Indonesia takes control of customers’ experience with Nokia Siemens Networks technology #MWC12 | Nokia Siemens Networks:

“CEM on Demand” implementation proactively caters to customer needs

Telkomsel, Indonesia’s largest telecom operator, expects to provide improved service quality using Nokia Siemens Networks’ Customer Experience Management* (CEM) on Demand. The new portal, launched recently, will provide one single entry point to view real-time experience metrics for every customer in Telkomsel’s network. This will allow Telkomsel to have a unified view of customer data, along with continuous reporting of customer insights that help it to improve its customers’ experience and generate new revenue streams.


“It is very important for Telkomsel to monitor and analyze customer insights to be able to offer optimal service quality at all times. We needed a solution that would not only do that, but also help us understand how services are delivered to, and perceived by, end users in order to prioritize corrective actions,” said Sarwoto Atmosutarno, President Director of Telkomsel. “Nokia Siemens Networks’ CEM on Demand will help us improve customer experience by identifying the root cause of a problem and rectifying it much before the subscriber experiences any impairment in service delivery.”

“CEM on Demand will enable Telkomsel to enhance its customers’ service experience. For instance, it can proactively correct device settings without any intervention from customer care, and also help Telkomsel make focused capacity upgrades,” added Paul Tyler, head of Asia Pacific region at Nokia Siemens Networks. “In addition, it will help Telkomsel use existing data to become a customer centric provider and differentiate with service quality, becoming a leading mobile lifestyle and solutions provider in the region.”

Nokia Siemens Networks’ CEM on Demand portal will enable the operator to offer several benefits to its customers. For instance, they can enjoy targeted offerings based on personal preferences. Telkomsel’s hotline could be faster in solving customer issues and necessary information being available instantly. Network problems could be solved even before the customer realizes there are any.

Nokia Siemens Networks will provide Telkomsel its recently launched CEM on Demand portal, together with various content packs that structure insights and proposals for improvement actions. In addition, Nokia Siemens Networks is implementing its Serve atOnce Intelligence (SAI) customer and business analysis suite. SAI aggregates and analyzes data on the basis of network performance, service quality and use, charging and billing, roaming, service provisioning and devices in use.

The company is also deploying its Serve atOnce Traffica platform that monitors the service quality, service use as well as real-time and network-wide traffic, in addition to displaying network performance. This will help Telkomsel’s staff across all departments to prioritize action and improve service quality.

Nokia Siemens Networks is also providing system integration, customization and delivery of the solution.

DOCOMO, Eye-Fi to Partner in Cloud-based Photo-sharing Service | Press Center | NTT DOCOMO Global

DOCOMO, Eye-Fi to Partner in Cloud-based Photo-sharing Service | Press Center | NTT DOCOMO Global:

TOKYO, JAPAN, February 29, 2012 --- NTT DOCOMO, INC., Japan’s leading mobile operator and provider of integrated services centered on mobility, announced today a partnership with California-based Eye-Fi, Inc., maker of the world’s first Wi-Fi® compatible SD™ and SDHC™ cards. Working together, the companies plan to integrate DOCOMO’s mobile “personal cloud” system for individual-oriented cloud-based services and other related services and Eye-Fi’s “View” cloud service and multiplatform, instant photo/video uploading system. As part of the partnership, and to build a strong relationship between the two companies, DOCOMO has led the $20 million Series D investment round of funding for Eye-Fi, with a $14 million U.S. dollar investment.

Once the partnership kicks off in March, DOCOMO will combine its Otayori Photo Service™, which sends uploaded photos to 3G-capable digital photo frames, and Eye-Fi’s SD/SDHC card, which instantly uploads photos from digital cameras. As a result, DOCOMO customers will be able to easily send photos from their digital cameras to Otayori Photo Service without having to connect the camera via a USB or communication cable.

Eye-Fi’s latest cards, which will be made available from April, do not require initial setup via a computer, and will be easily formatted with a user’s smartphone via an Eye-Fi’s application software. DOCOMO plans to sell Eye-Fi’s latest cards at docomo shops starting in April, earlier than in most other countries.

DOCOMO and Eye-Fi also are already discussing additional possibilities for combining their respective technologies for other convenient, innovative personal-cloud services from DOCOMO.

Going forward, DOCOMO will place increasing emphasis on its growing range of personal-cloud services, in addition to continuing to diversify its lineup of smartphones and other mobile devices and developing advanced technologies centered on mobility.

DOCOMO to Launch Shabette Concier™ Voice-agent Application | Press Center | NTT DOCOMO Global

DOCOMO to Launch Shabette Concier™ Voice-agent Application | Press Center | NTT DOCOMO Global:

TOKYO, JAPAN, February 27, 2012 --- NTT DOCOMO, INC., Japan’s leading mobile operator and provider of integrated services centered on mobility, announced today a voice-agent application, called Shabette Concier™, that enables customers to obtain a wide range of information and perform diverse tasks simply by speaking into their DOCOMO smartphones. The application, which launches March 1, is for select DOCOMO smartphones running on Android™ 2.2 or higher, and will be available for free (packet communication charges may apply when downloading or using the app).

Shabette Concier is an advanced voice-activated user interface that enables customers to intuitively and directly operate services and smartphone features with voice commands (Japanese only). In response to a verbal question, for example, the app analyzes the inquiry and then provides an answer using information mined from leading content providers, such as Wikipedia, in addition to official content on DOCOMO’s dmenu™ portal site for smartphones. Smartphone tasks, such as creating an email or setting an alarm, also can be carried out by voice commands without having to look at menus.

Voice processing is handled not in the smartphone itself but rather in the cloud via a mobile network, assuring speed and accuracy regardless of the smartphone’s specs. As such, the app provides users with the added value of high-level information and communication processing via mobile-network cloud computing.

The launch of Shabette Concier follows Translator Phone, an auto-interpretation trial cloud service that DOCOMO introduced in November 2011. DOCOMO expects to upgrade Shabette Concier with increasingly natural language interfaces for enhanced functionality, as well as link it to a variety of services, such as DOCOMO’s i-concier™ mobile personal-assistant service, within the year.

As part of strengthening its presence as an integrated-services company centered on mobility, DOCOMO will continue to improve the capability of its mobile devices to function as user-friendly “personal concierges” that users speak to directly.