Vodafone has today written to its customers to share plans that will bring improvements to network performance and customer service.
“We want our customers to be happy with the network, service and value they receive from us,” said Nigel Dews, CEO Vodafone Hutchison Australia.
Part of the letter said...
From mid-2010, explosive growth in the popularity of smartphones and mobile broadband led to a sharp increase in data use in some areas, which could have been better supported by earlier coverage and capacity upgrades. At the same time specific technical faults complicated the network improvements planned.
“As we worked through upgrading and adding new capacity into the network we experienced some software faults which added to a very frustrating network experience for some customers,” said Michael Young, Chief Technology Officer at Vodafone Hutchison Australia. “We also discovered that some of the new and upgraded sites were either resetting autonomously or interfering with other neighbouring sites – causing intermittent and immediate disruptions to voice and data traffic for some customers.”
Plans that were announced in October 2010 have been fast-tracked, with support from scores of network engineers, additional staff from vendor partners and capital investment, to give customers better signal strength, faster data and better coverage - including a new 3G network. The new 850MHz network works particularly well with smartphones and mobile broadband, including a new quad band mobile broadband modem launched last week. 386 sites in the new network have been deployed, with a total of 1500 planned.
Vodafone is also working with world-leading network technology vendor, Huawei to replace 2G and 3G equipment at all base stations throughout Australia (which makes up the radio access network(RAN)) as part of its overall plan to improve mobile coverage and download speeds.
Investment is also being made in future technology known as 4G (or Long Term Evolution – LTE – of 3G). The trials of the technology we ran last year were very successful, achieving speeds of up to 73Mbps with the new Huawei equipment in place. As devices become available we will be able to rollout LTE right across both of our 3G networks.