Telkomsel Indonesia takes control of customers’ experience with Nokia Siemens Networks technology #MWC12 | Nokia Siemens Networks

Telkomsel Indonesia takes control of customers’ experience with Nokia Siemens Networks technology #MWC12 | Nokia Siemens Networks:

“CEM on Demand” implementation proactively caters to customer needs

Telkomsel, Indonesia’s largest telecom operator, expects to provide improved service quality using Nokia Siemens Networks’ Customer Experience Management* (CEM) on Demand. The new portal, launched recently, will provide one single entry point to view real-time experience metrics for every customer in Telkomsel’s network. This will allow Telkomsel to have a unified view of customer data, along with continuous reporting of customer insights that help it to improve its customers’ experience and generate new revenue streams.

“It is very important for Telkomsel to monitor and analyze customer insights to be able to offer optimal service quality at all times. We needed a solution that would not only do that, but also help us understand how services are delivered to, and perceived by, end users in order to prioritize corrective actions,” said Sarwoto Atmosutarno, President Director of Telkomsel. “Nokia Siemens Networks’ CEM on Demand will help us improve customer experience by identifying the root cause of a problem and rectifying it much before the subscriber experiences any impairment in service delivery.”

“CEM on Demand will enable Telkomsel to enhance its customers’ service experience. For instance, it can proactively correct device settings without any intervention from customer care, and also help Telkomsel make focused capacity upgrades,” added Paul Tyler, head of Asia Pacific region at Nokia Siemens Networks. “In addition, it will help Telkomsel use existing data to become a customer centric provider and differentiate with service quality, becoming a leading mobile lifestyle and solutions provider in the region.”

Nokia Siemens Networks’ CEM on Demand portal will enable the operator to offer several benefits to its customers. For instance, they can enjoy targeted offerings based on personal preferences. Telkomsel’s hotline could be faster in solving customer issues and necessary information being available instantly. Network problems could be solved even before the customer realizes there are any.

Nokia Siemens Networks will provide Telkomsel its recently launched CEM on Demand portal, together with various content packs that structure insights and proposals for improvement actions. In addition, Nokia Siemens Networks is implementing its Serve atOnce Intelligence (SAI) customer and business analysis suite. SAI aggregates and analyzes data on the basis of network performance, service quality and use, charging and billing, roaming, service provisioning and devices in use.

The company is also deploying its Serve atOnce Traffica platform that monitors the service quality, service use as well as real-time and network-wide traffic, in addition to displaying network performance. This will help Telkomsel’s staff across all departments to prioritize action and improve service quality.

Nokia Siemens Networks is also providing system integration, customization and delivery of the solution.

DOCOMO, Eye-Fi to Partner in Cloud-based Photo-sharing Service | Press Center | NTT DOCOMO Global

DOCOMO, Eye-Fi to Partner in Cloud-based Photo-sharing Service | Press Center | NTT DOCOMO Global:

TOKYO, JAPAN, February 29, 2012 --- NTT DOCOMO, INC., Japan’s leading mobile operator and provider of integrated services centered on mobility, announced today a partnership with California-based Eye-Fi, Inc., maker of the world’s first Wi-Fi® compatible SD™ and SDHC™ cards. Working together, the companies plan to integrate DOCOMO’s mobile “personal cloud” system for individual-oriented cloud-based services and other related services and Eye-Fi’s “View” cloud service and multiplatform, instant photo/video uploading system. As part of the partnership, and to build a strong relationship between the two companies, DOCOMO has led the $20 million Series D investment round of funding for Eye-Fi, with a $14 million U.S. dollar investment.

Once the partnership kicks off in March, DOCOMO will combine its Otayori Photo Service™, which sends uploaded photos to 3G-capable digital photo frames, and Eye-Fi’s SD/SDHC card, which instantly uploads photos from digital cameras. As a result, DOCOMO customers will be able to easily send photos from their digital cameras to Otayori Photo Service without having to connect the camera via a USB or communication cable.

Eye-Fi’s latest cards, which will be made available from April, do not require initial setup via a computer, and will be easily formatted with a user’s smartphone via an Eye-Fi’s application software. DOCOMO plans to sell Eye-Fi’s latest cards at docomo shops starting in April, earlier than in most other countries.

DOCOMO and Eye-Fi also are already discussing additional possibilities for combining their respective technologies for other convenient, innovative personal-cloud services from DOCOMO.

Going forward, DOCOMO will place increasing emphasis on its growing range of personal-cloud services, in addition to continuing to diversify its lineup of smartphones and other mobile devices and developing advanced technologies centered on mobility.

DOCOMO to Launch Shabette Concier™ Voice-agent Application | Press Center | NTT DOCOMO Global

DOCOMO to Launch Shabette Concier™ Voice-agent Application | Press Center | NTT DOCOMO Global:

TOKYO, JAPAN, February 27, 2012 --- NTT DOCOMO, INC., Japan’s leading mobile operator and provider of integrated services centered on mobility, announced today a voice-agent application, called Shabette Concier™, that enables customers to obtain a wide range of information and perform diverse tasks simply by speaking into their DOCOMO smartphones. The application, which launches March 1, is for select DOCOMO smartphones running on Android™ 2.2 or higher, and will be available for free (packet communication charges may apply when downloading or using the app).

Shabette Concier is an advanced voice-activated user interface that enables customers to intuitively and directly operate services and smartphone features with voice commands (Japanese only). In response to a verbal question, for example, the app analyzes the inquiry and then provides an answer using information mined from leading content providers, such as Wikipedia, in addition to official content on DOCOMO’s dmenu™ portal site for smartphones. Smartphone tasks, such as creating an email or setting an alarm, also can be carried out by voice commands without having to look at menus.

Voice processing is handled not in the smartphone itself but rather in the cloud via a mobile network, assuring speed and accuracy regardless of the smartphone’s specs. As such, the app provides users with the added value of high-level information and communication processing via mobile-network cloud computing.

The launch of Shabette Concier follows Translator Phone, an auto-interpretation trial cloud service that DOCOMO introduced in November 2011. DOCOMO expects to upgrade Shabette Concier with increasingly natural language interfaces for enhanced functionality, as well as link it to a variety of services, such as DOCOMO’s i-concier™ mobile personal-assistant service, within the year.

As part of strengthening its presence as an integrated-services company centered on mobility, DOCOMO will continue to improve the capability of its mobile devices to function as user-friendly “personal concierges” that users speak to directly.

SingTel voted Best Mobile Operator and Internet Service Provider for the third consecutive year - SingTel

SingTel voted Best Mobile Operator and Internet Service Provider for the third consecutive year - SingTel:

Singapore, 24 February 2012 - Singapore Telecommunications Limited (SingTel) today announced it has been voted the Best Mobile Operator and Best Internet Service Provider (ISP) for the third consecutive year at the prestigious 2012 HardwareMag (HWM) and HardwareZone.com Tech Awards.

SingTel won the awards in the Reader’s Choice category, which was based on the votes of more than 155,000 readers.

SingTel was voted the Best Mobile Operator for the superior coverage, reliability and speeds of its mobile services. It broke new ground with the introduction of Priority Pass, the first mobile broadband service in Singapore to offer customers priority for their data traffic, thus ensuring smoother streaming and downloads. As a first for the mobile industry in Asia, SingTel published the typical speeds of its mobile broadband services. In addition, SingTel was recognised for its growing suite of innovative mobile applications, which includes the skoob eBook service, deF!ND digital concierge, AMPed music download service and Barclays Premier League (BPL) video streaming service.

Readers voted SingTel the best Internet Service Provider for its suite of broadband services over fibre and ADSL platforms. With these services, customers can enjoy smooth, high-performance connectivity for content-sharing, online games and rich multimedia applications such as video streaming and multi-party video chats.

Mr Yuen Kuan Moon, Executive Vice President of SingTel’s Digital Consumer Group, said: “We are honoured that for the third year in a row, Singaporeans have voted SingTel as the nation's number one mobile and internet services provider.”

“We thank our customers for their support and their trust in us. Their feedback helps us to understand their needs and serve them better. This recognition will motivate us to strive even harder to do our best,” he said.

Telefónica and China Unicom present their collaboration on flexible Over-The-Air personalization of M2M SIMs

Telefónica and China Unicom present their collaboration on flexible Over-The-Air personalization of M2M SIMs:

Barcelona, 28th February 2012.-Telefónica, through its recently created unit Telefónica Digital, and China Unicom, with the collaboration of Giesecke & Devrient (G&D), have proved a secure, pre-standard solution for remotely managing M2M SIMs subscription data based on the principles of the embedded SIM. The solution allows transferring subscriptions between Telefónica Spain, Telefónica UK, Telefónica Germany and China Unicom over the air.

This solution will enable Telefónica and China Unicom to provide global services to their customers based on a unique SIM quite adapted to the local requirements. Secure profiles from Mobile Network Operators (MNOs) can be loaded later in the supply chain, including post-sale, and their profiles can be revised during the lifetime of the device. It will, among other things, allow a simple swapping of MNOs to support a change of subscription, a network upgrade or swap out, a change of device ownership or long term relocations.

With this type of remote subscription management, device makers can manufacture devices with M2M SIMs on a cost optimised production setup, while MNOs can customize their M2M connectivity offerings for this specific target market.

This successful test will also provide important input for the ongoing standardization in order to improve the subscription management concept.

Main cornerstones of this trial are the subscription management enabled M2M SIMs, a subscription management platform -hosted in a secure G&D environment- and an MNO specific portal developed by Telefónica and China Unicom.

This project derives from the strategic agreement signed by the two companies in October 2011 to develop M2M and the internet of things.

Telstra opens super-fast 4G network to Pre-Paid customers, launches nation’s first 4G tablet - Media Announcement – About Telstra

Telstra opens super-fast 4G network to Pre-Paid customers, launches nation’s first 4G tablet - Media Announcement – About Telstra:

Mobile internet speeds available to Australians using tablets and Pre-Paid mobile broadband will jump today with Telstra launching the nation’s first super-fast 4G tablet and the first 4G LTE mobile broadband modem for Pre-Paid customers.

Warwick Bray, Executive Director, Telstra Mobile said 4G connectivity was set to make the mobile tablet an even more powerful way for Australians to browse the web, watch video and social network on the move.

“Australians are adopting mobile tablets in record numbers and the Samsung GALAXY Tab 8.9 4G -- the nation’s first 4G mobile tablet -- promises to boost the appeal of this technology even further. The leap in internet speeds available on GALAXY Tab 8.9 4G means customers can stream HD video and music over the internet, load magazines faster and enjoy rich internet content traditionally confined to a PC screen.”

The GALAXY Tab 8.9 4G is both powerful and ultra-portable and features a high definition 8.9 inch touch screen, a 1.5 GHz dual core processor for fast multi-tasking and weights just 470 grams.

Also launching today is Australia’s first Pre-Paid 4G LTE product – the Telstra Pre-Paid USB 4G.

“Hundreds of thousands of Australians already love the flexibility of Pre-Paid mobile broadband when commuting, logging in from uni or checking Facebook® on holidays. With the launch of the Telstra Pre-Paid USB 4G hundreds of thousands of Australians who rely on pay-as-you-go mobile broadband can access some of the fastest mobile internet speeds available.

“In 4G coverage areas Telstra Pre-Paid USB 4G owners can surf the mobile internet on their laptops up to five times faster than previously possible on 3G Pre-Paid modems. That means they can download songs faster, video chat with fewer interruptions, get TV shows in minutes and do more things simultaneously. And importantly Telstra’s Pre-Paid 4G service allows customers to get connected without the need for fixed term contracts or minimum monthly spend commitments,” Mr Bray said.

Telstra is the first mobile service provider in Australia to offer 4G LTE mobile services and superfast 4G coverage is available in Australia’s eight capital city CBDs (meaning within 5km from GPO)* plus more than 80 regional and metropolitan centres (meaning within 3km from regional town centre)*.

Customers using 4G devices within 4G coverage areas will enjoy typical download speeds ranging from 2Mbps to 40Mbps and typical upload speeds from 1Mbps to 10Mbps.

The GALAXY Tab 8.9 and the Pre-Paid Telstra USB 4G also set new benchmarks for 3G speeds and are among the first mobile devices in Australia to feature 3G dual channel HSPA+ connectivity. This means customers outside 4G coverage areas enjoy super fast 3G speeds previously unavailable on tablets or Pre-Paid modems in Australia. These typical download speeds range from 1.1Mbps-20Mbps and are available in all capital CBDs and much of the associated metropolitan areas and many regional and other locations. Outside of 4G coverage areas the device switches seamlessly onto Telstra’s fast 3G mobile network with reaches 99 per cent of the population.

As well as supporting faster mobile speeds, 4G provides a more responsive internet connection meaning real-time applications like internet gaming and cloud-hosted services work better with fewer interruptions.

The launch of the Telstra Pre-Paid USB 4G and GALAXY Tab 8.9 4G follows last month’s launch of the HTC Velocity 4G (Australia’s first 4G smartphone) and the launch of the Telstra USB 4G (Australia’s first 4G LTE Post-Paid mobile broadband modem) in September 2011.