TOKYO, JAPAN, September 16, 2011 --- NTT DOCOMO, INC. announced today that business customers in Japan report to be more satisfied with mobile phone or PHS services from DOCOMO than any other provider — the third consecutive year DOCOMO has achieved this top ranking — according to the J.D. Power Asia Pacific 2009-2011 Japan Business Mobile Phone Service Studies SM.
Four factors were examined to determine overall satisfaction: responsiveness of the sales contact, service content, service quality and cost.
“It is an honor to receive top ranking for three consecutive years. We sincerely thank our business customers for continuing to acknowledge our high-level service. DOCOMO remains firmly committed to delivering excellent satisfaction to all business customers,” said Tsutomu Shindou, Executive Vice President and Managing Director of Corporate Marketing Division.
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