13 December 2011, Almaty - Mobile operator GSM Kazakhstan with trademarks Kcell Activ, and Vegaline informs about the increased cases of telephone fraud with the use of cellular communication and service of short messages. The Company warns the subscribers and informs about the used schemes of frauds.
For example, in recent times, some subscribers of cellular communication began to receive the SMS, which informed that the number of the recipient had supposedly won the competition and a subscriber became the owner of a new phone from the manufacturer or a car from one of the car dealers. In a message a subscriber is requested to get “registered”, for which it is necessary to make a call to a specified number. Further, a subscriber, who has made a call to the specified number, is informed that in order to get the prize he/she should send a message, providing for the codes of the recharge cards of various values. GSM Kazakhstan/Kcell recommends the subscribers, who have received such messages, to clear up if such a promo action is carried out in fact by contacting Kcell, including at: www.kcell.kz/help. Often the companies, on whose behalf the messages come, do not really have any relation to such information. Fraudsters, knowing the high business reputation of such companies, use their names (brands, trade marks) to mislead the subscribers. It should be kept in mind that the companies, conducting the promo actions, do not ask for money transfer, including the codes of payment cards.
Based on the other popular fraud scheme, a subscriber receives a call from a stranger, who announces that his or her close relative or a friend is arrested by the law enforcement authorities in connection with commitment of the road traffic incident (or conflict, hooliganism, theft, etc.). A caller mentions the phone number, which a certain amount should be transferred to, and then the allegedly detained relative or friend would be set free. In such cases, it will be required first to try to immediately contact a relative or a friend, reportedly in distress, or to get information about him/her from reliable sources. If the fraudster introduces himself as a relative (friend/colleague), it will be required to ask him a few clarifying questions, the answers to which could determine whether the caller is what he/she pretends to be. It will be also required to bear in mind that the fraudsters often use the data from social networking websites and sometimes can answer some common questions. For example, they may know the place of residence, car model, family status, names of relatives and other data.
“In accordance with the law, the mobile operator is not authorized to perform any activities with respect to numbers, from which short messages of the questionable content are sent, or there are made the calls with false information. The fight against fraud is an area of responsibility of law enforcement bodies. On our part, we are always ready to assist the law enforcement agencies in the carrying out of operative-search and investigative measures, - said Aida Dossayeva, Director for Corporate Communications of GSM Kazakhstan/Kcell. – “Within the framework of the Kcell program for mobile fraud prevention, we do focus on the information campaign, governing by the principle ‘warned is armed’”.
To this end, Kcell has been active in the field of improving the mobile literacy of subscribers. Within the Customer Relations Department there was established a fraud control unit, which registers the addresses of subscribers by frauds, as well as conducts monitoring and analysis of the types of mobile fraud.
In view of the fact that the problem of mobile fraud continually gains in scope and is becoming more socially sounding, GSM Kazakhstan/Kcell has created a special section on corporate websites www.kcell.kz (http://www.kcell.kz/ru/?l=fraud) and www.activ.kz (http://www.activ.kz/ru/?l=fraud), which display the examples of the most popular schemes of mobile fraud, tips, how not to fall victim to scams, as well as the recommendations of what to do if a subscriber has been caught trick by malefactors.
GSM Kazakhstan/Kcell calls subscribers when they are confronted with fraud to display vigilance, to take up active civil position and apply to the law enforcement authorities. To resist the fraudsters may take place provided only that the users of cellular communication, operators and law enforcement authorities combine their efforts.
"Only a small part of the affected subscribers turn to law enforcement authorities or to the communication operator, allowing the fraudsters to continue their activities. Unfortunately, mobile fraud continues to exist, and to date one of effective solutions for subscribers is not to give way to malefactors and do not respond to messages and calls of dubious nature, received from unknown numbers. We ask subscribers to inform on every case of doubt to our reference and information service, as well as to recheck information on marketing promotions and drawings, mentioned in the SMS”, added Aida Dossayeva, Director for Corporate Communications of GSM Kazakhstan/Kcell.
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