Telecom’s Auckland-based Retail Outbound Customer Care team won first place for outbound business-to-business calling in New Zealand, at the CRM Contact Centre Awards held on Friday 2 September.
The annual CRM Awards recognise excellence in standards of customer service across the contact centre industry. This year, Telecom’s outbound call centre was measured against companies across 16 industries, including telecommunications.
This is the sixth year in a row that Telecom’s outbound customer service has been recognised at the CRM Awards.
At Friday’s event, Telecom’s Retail Outbound Customer Care team was also awarded second place for outbound business to consumer calling, while Telecom’s Cherie Brown, was selected as one of six ‘favourite customer service representatives’ as voted by the CRM judges.
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